Shipping and Delivery Policy

At Malkiel, we are committed to delivering your products in a timely and safe manner. Please read our shipping and delivery terms below.

1. Shipping Locations

We currently ship across India. For international orders, please contact us at malkielfragrance@gmail.com before placing an order.

2. Order Processing Time

  • Orders are processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

3. Estimated Delivery Time

  • Metro Cities: 3–5 business days
  • Other Locations: 5–7 business days
  • Delivery times may vary due to unforeseen circumstances such as weather, courier delays, or regional restrictions.

4. Shipping Charges

  • Free Shipping on prepaid orders above ₹X (set your threshold, e.g., ₹499).
  • A standard shipping fee of ₹X (e.g., ₹50–₹75) is applicable for orders below the minimum value or for COD (Cash on Delivery) orders, if enabled.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to track the real-time status of your delivery.

6. Failed Deliveries

If the delivery attempt fails due to incorrect address, unavailability, or refusal to accept, the order will be returned to us. A re-delivery can be arranged upon request, and additional shipping charges may apply.

7. Damaged or Missing Items

If you receive a damaged package or if any items are missing:

  • Please take photos and contact us within 24 hours of delivery.
  • Email: support@malkiel.in
  • Provide your Order ID and a description of the issue for quick assistance.

8. Contact Us

For any shipping-related questions or concerns, feel free to reach out: