Cancellation and Refund

At Malkiel, we strive to ensure your experience with us is smooth and satisfying. However, if you need to cancel an order or request a refund, please review the policy below.

1. Order Cancellation

Before Dispatch:
You may cancel your order before it is dispatched by reaching out to us at malkielfragrance@gmail.com or via our customer care number. If the order has not been shipped, we will cancel it and process a full refund.

After Dispatch:
Once your order has been shipped, it cannot be canceled. You may refer to our Return & Exchange policy (if applicable) once the product is delivered.

2. Refund Policy

Refunds are only applicable in the following situations:

  • You cancel the order before it is shipped.
  • The product received is damaged, defective, or incorrect (subject to verification).
  • The product is out of stock or unavailable after placing the order.
  • The product is out of stock or unavailable after placing the order.

Refund Process

  • Refunds (if approved) will be processed to your original payment method within 5–7 business days after approval.
  • For COD (Cash on Delivery) orders, you will be contacted to provide bank details or UPI ID for processing the refund.

3. Non-Refundable Items

  • Products purchased during a Clearance Sale or marked as non-returnable are not eligible for refund or exchange.
  • Products that are used, tampered with, or returned without original packaging may not be eligible for a refund.

4. How to Request a Refund or Cancellation

To request a cancellation or refund, please contact us with the following details:

  • Order ID
  • Reason for cancellation/refund
  • Photos (in case of damaged/defective items)

Email: malkielfragrance@gmail.com
Toll Free Number: 18005691786